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Fulfillment Policies
At [Luxy Clinique], we take great pride in the meticulous craftsmanship and packaging of each product, all of which are carefully created by hand. Our commitment to excellence is reflected in every item we produce.
Order Processing and Fulfillment: All orders placed with us undergo a dedicated processing period of 1-2 business days (Monday - Friday) to ensure precision and quality in fulfillment. Orders are dispatched using reliable shipping services such as USPS,CTT and UPS Mail.
Transit Responsibility: Once packages leave our custody, the responsibility for their transit shifts to the chosen shipping service. In the event of loss or theft, customers are kindly advised to file a claim directly with USPS.
Address Accuracy: It is imperative to provide accurate shipping information during checkout. We disclaim any responsibility for issues arising from incorrect addresses entered at the time of purchase.
Returned Packages: Any packages returned to us due to address issues or non-delivery will be subject to a reshipping fee equal to the initial shipping cost. This policy is non-negotiable.
Damage During Transit: For packages that sustain damage during transit, customers are required to promptly submit proof of the damage, preferably in the form of pictures. Upon receipt, we will address the matter swiftly to ensure customer satisfaction.
Preventing Package Issues: To avoid the inconvenience of lost or stolen packages, we recommend having orders shipped to a work address or another secure location.
Policy Agreement: By placing an order on our website, you automatically agree to all our policies outlined above. We encourage customers to thoroughly review and understand these policies to ensure a smooth and satisfactory shopping experience.
Thank you for choosing [Your Company Name]. If you have any questions or concerns regarding our policies, please feel free to contact our customer support team. Your satisfaction is our priority.
